Refund Policy

UV INK PRO is operated by M&M UNION HONGKONG LIMITED. We supply professional printing consumables, printheads, printer parts, inks, maintenance products, and related industrial printing equipment for business and technical buyers.

1. Standard Return Window for GMC-Listed Products

For products listed through Google Merchant Center, the standard return request window is 3 calendar days after delivery. Return requests are accepted for new products only when the item is defective, damaged in transit, or we shipped the wrong item, unless applicable law requires otherwise.

All returns require written RMA approval before the buyer sends anything back. The buyer is responsible for the actual return shipping cost unless UV INK PRO confirms in writing that the return is caused by our shipping error or confirmed transit damage. We do not provide exchange service by default. If a refund is approved after review, refund processing is usually completed within 5 business days after the approved resolution is confirmed.

2. General Policy

Many products sold on this store are model-specific technical items. Before ordering, customers should confirm the correct model, specification, interface, condition, quantity, and compatibility. We can help review product links, old part photos, connector photos, printer model information, and destination details before purchase.

For technical, model-specific products, buyers should confirm model, specification, interface, condition, quantity, and compatibility before purchase. If an issue is caused by incomplete buyer information, incorrect model selection, improper installation, incompatible ink/fluid, unauthorized repair, or post-installation damage, returns or remedies will be reviewed according to applicable law, product condition, order records, and this policy.

3. Products Requiring Extra Review

Printheads, inks, cleaning liquids, coatings, electronic boards, decoders, opened consumables, installed parts, used items, customized items, special-order products, machines, and products affected by buyer-side installation or operating conditions generally require additional written review before any return, exchange, refund, or replacement is approved.

Returns, exchanges, refunds, or compensation for buyer-side reasons may be limited or unavailable unless required by applicable law or expressly approved in writing. Each case will be reviewed according to applicable law, product condition, order records, and this policy.

4. Wrong Item, Transit Damage, or Defective Item

If we shipped the wrong item, or if an order arrives with visible transit damage or a defect, please contact us within 3 calendar days after delivery, preferably within 72 hours, with the order number, product photos, packaging photos, shipping label photos, and a clear description of the issue. This timeframe matches the Google Merchant Center return window and helps speed up case handling. It does not limit any mandatory rights under applicable law.

Unless required by applicable law or unless we shipped the wrong item or the product arrived damaged or defective, printheads, inks, cleaning liquids, coatings, electronic boards, decoders, opened consumables, installed parts, used items, customized items, special-order products, machines, and products affected by buyer-side installation or operating conditions generally require additional written review before any return, exchange, refund, or replacement is approved.

5. Return Shipping Cost

Unless the return is approved because UV INK PRO shipped the wrong item or the product arrived with confirmed transit damage or a confirmed defect, the buyer is responsible for the actual return shipping cost, customs fees, duties, taxes, brokerage fees, and any other return-related charges.

Return shipping fees are not prepaid by UV INK PRO unless we confirm in writing that the return is caused by our shipping error, confirmed transit damage, or a confirmed defect. We do not provide exchange service by default. Approved after-sales cases are reviewed for repair, replacement, refund, or another written resolution depending on the product type, condition, inspection result, and applicable law.

6. Return Authorization and Inspection

Please contact UV INK PRO support before sending back any item. Items sent back without prior written approval may be rejected or returned to the sender. Return address, documentation, inspection requirements, and handling instructions must be confirmed in writing before shipment.

Returned items may be inspected after arrival. Refund, replacement, repair, store credit, or another remedy will be reviewed according to product condition, order records, inspection result, this policy, and applicable law.

7. Refund Timing

If a refund is approved after review and inspection, refund processing is usually completed within 5 business days after the approved resolution is confirmed. Bank, card issuer, payment processor, currency conversion, and cross-border settlement timing may vary.

8. How to Contact Us

Email: Cathy@icolorpro.com

WhatsApp: +86 186 6466 9614

Seller of record and after-sales responsible entity: M&M UNION HONGKONG LIMITED. Trade name: UV INK PRO.