Warranty & Product Support Policy

Warranty & Product Support Policy

UV INK PRO is operated by M&M UNION HONGKONG LIMITED. This page explains how warranty and product-support questions are handled for the technical products sold on this website.

1. Product-Specific Warranty Terms

There is no single manufacturer warranty or fixed warranty period that applies to every product in our catalog. A warranty applies only when its duration and scope are stated on the product page or confirmed by UV INK PRO in writing before payment. References to third-party brands do not imply authorization, endorsement, affiliation, or manufacturer warranty.

2. Problems Found on Delivery

If we shipped the wrong item, or if an order arrives with visible transit damage or a defect, contact us within 3 calendar days after delivery. Include the order number, product photos, packaging photos, shipping-label photos, and a clear description of the issue. This timeframe helps us review the case promptly and does not limit any mandatory rights under applicable law.

3. Technical and Model-Specific Products

Printheads, inks, cleaning liquids, coatings, electronic boards, decoders, installed parts, opened consumables, machines, customized items, and special-order products require product-specific review. Eligibility for repair, replacement, refund, or another remedy depends on the written product terms, order records, product condition, inspection result, and applicable law.

For printers and other equipment, confirm the exact warranty or after-sales scope, item condition, configuration, voltage, installation support, and replacement-parts availability in writing before payment.

4. Issues That May Not Be Covered

Unless applicable law requires otherwise or UV INK PRO confirms coverage in writing, warranty or after-sales remedies may be limited when an issue results from incorrect model selection, incompatible ink or fluid, improper installation, contamination, misuse, unauthorized repair, incorrect voltage, external electrical damage, firmware or configuration changes, normal wear, or damage after delivery.

5. How a Support Case Is Reviewed

  1. Contact us before returning, installing further, disassembling, or discarding the item.
  2. Provide the order number, printer model, product label or part code, photos or video, installation details, and a description of the issue.
  3. Wait for written return or inspection instructions. Products sent back without prior written approval may not be accepted.
  4. After review, the written resolution may be repair, replacement, refund, store credit, technical guidance, or another remedy permitted by the applicable product terms and law.

6. Relationship to the Refund Policy

Returns and refunds are also governed by our Refund Policy. If this page and a product-specific written warranty differ, the product-specific terms confirmed before payment apply, subject to mandatory rights under applicable law.

7. Contact

Email: Cathy@icolorpro.com
WhatsApp / Phone: +86 186 6466 9614
Business hours: Monday to Saturday, 9:00 AM–10:00 PM (GMT+8)

We aim to respond within 1–2 business days.