Important: Do not order by appearance alone. Confirm the complete model suffix, installed-head label, connector layout, drive board, ink type, and machine revision. Professional installation is recommended. Incorrect wiring, waveform, voltage, pressure, ink, or handling can permanently damage a printhead.
Common Questions
Which ink can I use?
Use only an aqueous ink and waveform approved for the exact printer configuration. A similar connector does not make U1, E1, A1, and A1HD versions interchangeable.
How do I confirm compatibility?
Send the printer model plus photos of the existing label, connector, cable, drive board, and ink setup. We will compare them before payment.
Can I install the printhead myself?
Professional installation is recommended. Inspect the label and condition before installing; contact us first if anything differs from the confirmed order.
Please confirm the product model, specifications, and compatibility before ordering. Except where required by applicable law, buyer-side compatibility mistakes generally require review and may not qualify for return, refund, exchange, or compensation.
Printheads, inks, cleaning liquids, electronic boards, and opened or installed items usually require written review before return unless we shipped the wrong item or the goods arrived damaged.
If your order arrives damaged or incorrect, contact us within 3 calendar days after delivery with photos, package details, and your order number so we can review the case.
Shipping
Shipping time, stock availability, duties, and import charges may vary by product and destination. Available checkout and shipping details are shown before payment when Shopify checkout can calculate them for the destination.
For urgent shipment timing or fitment help, contact us before purchase.
Seller of record and after-sales responsible entity: M&M UNION HONGKONG LIMITED / Trade name: UV INK PRO / Office: H020 3/F, Phase 2, Kwai Shing Industrial Building, 42-46 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong / Support: Cathy@icolorpro.com / WhatsApp: +86 186 6466 9614. Prices are displayed in USD. Orders are fulfilled from China or Hong Kong depending on SKU. Returns require written RMA approval before shipment.